Shipments and returns
We want you to receive your order as soon as possible! Our priority is to make the time between placing an order and sending it as short as possible. We pack the goods carefully in order to prevent damages during transport.
Time between placing an order and dispatching it.
We usually ship orders made on a regular working day (until 16:00) within the following day. In rear cases (if any of the products you ordered is out of stock) it can take up-to 5 working days.
In most cases, we will contact the customer by email or telephone to notify an exceptional delay in shipping and / or to consult in the event of a lack of inventory.
Each shipment is carefully prepared and secured. This way we avoid any possible damage during transport of your purchased products.
If the packaging or sealing tape are damaged, check the content of your package in the presence of the postman or courier. If you found any damage or shortages in the goods, it is necessary to review it in the transport document or in a complaint report in the presence and with the signature of the postman!
We promise to deliver you the best quality products at the best prices. We are constantly looking for cheap and fast delivery options, however - we cannot be held responsible for the delays caused by the postal services in the destination country.
Average shipping times (according to the average shipping data in the last three months) are displayed on the choice of shipping type step before the payment. Estimating shipping times may change from time to time.
Fast delivery takes about 5-16 business days.
In regular shipping 7-28 business days if the package weights over 2 kg
All packages are shipped with a tracking number that will allow you to track the shipping status at any given moment. From the moment of shipment through the Polish Post tracking site and upon the arrival of the parcel to your country - via your national post tracking site.
During holidays there are less working days than usual and therefore there may be unusual delays in receiving the packages even though they leave our warehouse on time.
Business Days Calculation:
Business days are calculated from the time the package is shipped and not from the time the order is placed.
Weekend days and other holidays defined as holidays (in your country or in Poland) are not considered business days.
For logistics, packaging and quality control reasons, there may be a delay of maximum 5 business days in preparing your order for delivery.
Orders received after 4 pm will be handled on the next working day.
As soon as the package is sent, the customer will receive a tracking number and a link from us to the postal tracking website, which will allows you to check the shipping status at any given time.
There may be slight differences between the net weight of the product and the gross weight (after packaging).
There may be slight changes in shipping prices in case a specific item in your order require special packaging to protect and avoid being damaged during shipment (for example, shampoo).
Shipping time is based on official Polish post information as well as on average customer delivery times in the last 3 months.
For more information, please contact our customer service department at:
Customer Service Website
Representatives will respond to any written request within 24 hours. If necessary, a representative will call you
When contacting us, please prepare the order number (if you have already placed an order), full name and telephone number. Please make sure that the email address you provide is correct so that we can reply to your case and help resolving any issue.
In order to expedite the handling of your parcel delivery please make sure to include the recipient's name and full address (house number and apartment number, Post code etc...).
Package not picked up by customer:
We forward you the tracking number and strongly recommend that you check the status of your shipment using the postal tracking website to avoid the situation where your parcel is waiting at the post office and eventually shipped back to Poland as not claimed by you within a reasonable time.
In case of return of the package to Poland after not claimed by the customer, it will be possible to receive a refund for the value of the products only. No refund will be given for shipping charges to from Poland to your country. If the postal company requires MYPRIMARKET to pay for shipping back from your country to Poland, the amount of the charge will also be deducted from the amount of refund you are entitled to.
In any case - refunds can only be discussed after the package has returned to the MYPRIMARKET warehouses. The information will appear on the Postal Tracking website.
In addition - a refund will only be given if the products are returned to MYPRIMARKET warehouses within 45 days from the date of shipment from Poland to your country, the products are returned to us within their original packaging and after it has been clarified that they have not been opened, damaged or used.
The responsibility for providing a complete and correct address when placing the order is with the customer. The shipping address must be in clear to expedite the handling of your parcel preparation.
After placing the order, please check the order details again and if you find an error in the shipping address, please contact our customer service department urgently to update the address.
A new order address can only be updated if its status in our reservation system is PAID or INVOICED or IN PROCESS or BACKORDERED. Click here for a dictionary order status concept.